Rules & Terms — The Pokies 114

Summary and Purpose

Welcome to the official Rules page for The Pokies 114. This document explains the terms that govern your use of our gaming platform, how accounts are opened and verified, our deposit and withdrawal procedures, promotional rules, and how we handle disputes and security. We wrote this page after extensive internal review and independent testing: we tested account creation, deposits, bonus redemptions and withdrawals to ensure transparency and fairness. Our results show that The Pokies 114 follows robust procedures aligned with regulatory expectations and modern security practices.

Scope and Acceptance

These Rules apply to all players who access and use The Pokies 114 platform through any internet-enabled device. By registering and using our services you agree to be bound by these terms. If you do not agree, you must stop using the platform immediately.

Quick Reference Table

Who We Are

The Pokies 114 operates a licensed online gaming platform. Our company is committed to compliance and fairness. We maintain policies and technical safeguards to protect players and the integrity of the games. Our compliance framework is designed to meet common standards used by reputable operators and regulators.

Account Registration and Maintenance

When you create an account with The Pokies 114 you must provide accurate personal details. We require name, date of birth, contact email and phone number. We reserve the right to ask for documentation to verify the information you provide at any time.

• Only one account is permitted per player unless explicitly authorised by us.
• Account details must reflect your true identity and residential address.
• If we suspect duplicate or fraudulent accounts we may suspend or close accounts and withhold funds pending investigation.

Age and Geographic Eligibility

You may only use The Pokies 114 if you are of legal gambling age and located in a jurisdiction where online gambling is permitted. You are solely responsible for ensuring that your access complies with local laws. We may refuse service or block access from certain countries or territories to remain compliant with our regulatory obligations.

Verification (Know Your Customer and Anti-Money Laundering)

We conduct identity and transaction verification to prevent fraud and money laundering. Verification may include requests for identity documents, proof of address and proof of payment method. We tested our verification processes during onboarding and our results show that requests for documentation are typically handled efficiently when customers provide full, clear documents.

• Failure to supply requested documents may result in account restrictions, withheld withdrawals or account closure.
• Verification checks may be repeated periodically or when large or irregular transactions occur.

Deposits

Deposits are processed once we receive confirmation from your bank or payment provider. Processing times vary by method and currency. During our testing we deposited using commonly supported methods and observed that most methods credited within the expected timeframes once the payment provider confirmed settlement.

• You must use payment methods in your name. Using third-party cards or accounts without prior consent may result in rejected deposits and withheld funds.
• Deposit limits may apply to protect you and to meet regulatory requirements.
• We may request transaction documentation to confirm source of funds for large deposits.

Withdrawals

We process withdrawal requests as fast as our verification and banking partners allow. In our testing we initiated withdrawals after satisfying play-through conditions and observed that processing times depended mainly on the destination method and the speed of external banking partners.

• Withdrawals may be subject to verification checks and play-through requirements before approval.
• Once a withdrawal is processed by The Pokies 114, the timing of receipt is controlled by the receiving bank or payment provider.
• We do not charge withdrawal fees. Your financial institution may impose fees beyond our control.
• If a withdrawal is returned by your bank, we will contact you and work to arrange an alternative payment method.

Play-Through Requirements and Restrictions

Play-through (wagering) conditions may apply to certain deposits and bonuses. These terms are intended to reduce the risk of bonus abuse and to comply with anti-money laundering measures. The exact play-through requirement depends on payment method and promotion; typical examples are detailed in the table above. We encourage players to read specific promotion terms before claiming bonuses.

Bonuses and Promotions

Bonuses and promotions are governed by specific rules available when the offer is presented. We test promotions to ensure the stated rules perform as advertised and to ensure eligible game contributions and wagering requirements are applied correctly.

• Bonuses are intended for entertainment and may not be transferred between accounts.
• Only one bonus or promotion may be valid on an account at a time unless stated otherwise.
• Winnings from bonus funds may be subject to wagering requirements; failure to meet these may result in funds and related winnings being voided.
• Abuse of bonuses (including use of multiple accounts, collusion, or other fraudulent behavior) will lead to cancellation of bonus funds and voiding of winnings.
• Some bonuses are only valid on selected games. Using bonus funds outside the permitted game set may invalidate the bonus and withdrawals.

Responsible Gambling

We are committed to responsible gambling. If you feel your gambling is becoming problematic, contact our support for account limits, self-exclusion or cooling-off periods. We provide tools to set deposit limits, session reminders and self-exclusion options. We evaluated these tools and found them straightforward to apply; however we recommend contacting support if you need assistance.

Game Play Integrity and Fairness

Our games operate through certified random number generation systems and are tested to ensure fairness. We do not permit collusion, bots, or automated play. We have monitoring systems to detect irregular betting patterns and will investigate suspicious activity. If manipulation or automation is detected, we reserve the right to void winnings and close accounts. During our independent audits we confirmed that monitoring and anti-collusion rules are actively enforced.

Collusion, Fraud and Manipulation

Players found to be colluding, using multiple accounts to gain an edge, using bots or otherwise manipulating gameplay will face suspension and forfeiture of winnings. We will retain evidence and cooperate with relevant authorities to pursue legal action where appropriate.

Game Malfunctions

In the event of a game malfunction or software error you must not exploit the issue. If a malfunction results in loss or gain due to our systems or third-party providers, we reserve the right to investigate and resolve the matter at our discretion. If we determine a malfunction produced unfair outcomes, we may void related transactions and restore balances as appropriate. Our testing included simulated disruptions; our findings show that investigations often require coordination with third-party providers and may take time to complete.

Account Suspension, Breach and Termination

We reserve the right to suspend or close accounts where we suspect breaches of these Rules, fraud, failure to verify identity, or illegal activity. In such cases funds may be withheld pending investigation. If we conclude a breach occurred, we may cancel pending wagers, void winnings and take other corrective action. We will provide notice of suspension or closure and reasons when permissible under law and contract.

Security and Data Protection

We employ industry-standard security measures to protect player data and funds. This includes encrypted communications and secure storage of confidential information. We may share personal data with verification and fraud prevention partners where required for compliance. You should keep your account credentials secure and report any unauthorised access immediately. Our privacy practices comply with typical regulatory expectations; specific privacy policies are available separately.

One Payment Method Per Card Rule

To protect customers and comply with fraud prevention rules, we permit one account per credit/debit card number in most circumstances. Repeated use of the same payment card on multiple accounts may result in suspension and cancellation of winnings. If you need to use a different card for legitimate reasons, contact support ahead of time for authorisation.

Disputes and Complaints

If you have a dispute or complaint you should contact our customer support team with full details. We will investigate and respond promptly. If resolution is not achieved through our internal processes, we will guide you through available third-party dispute mechanisms, where applicable. We document and review complaints to continuously improve our service.

Changes to These Rules

We may change these Rules at any time for reasons including regulatory changes, operational improvements or clarifications. We will publish updated versions on our platform. Continued use of the platform after changes are published constitutes acceptance of the updated Rules. We recommend checking this page periodically for updates.

Our Testing and Results

We tested key customer journeys to ensure the player experience is clear and consistent with these Rules. Tests included:

• Account registration and ID verification — our tests show verification requests are issued when required and that prompt, clear documentation reduces processing time.
• Deposits and immediate play — we tested deposits from multiple payment sources and confirmed that crediting varies with the payment provider but that our internal processing is timely.
• Bonuses activation and wagering — our tests validated that game contributions and wagering progress are tracked correctly, and that restricted games do not count toward play-through.
• Withdrawal processing — we tested withdrawals after satisfying play-through and identity checks; our results show that the majority of delays are caused by external banking partners rather than our processing.

What You Must Do as a Player

To ensure a smooth relationship with The Pokies 114 please adhere to the following obligations:

• Provide accurate personal and payment details and update them when necessary.
• Supply requested verification documentation promptly.
• Play for entertainment only and avoid using multiple accounts to exploit bonuses.
• Report any suspected account compromise immediately.
• Respect regional laws. If gambling is restricted in your jurisdiction, do not open an account.

Breach Consequences

If you breach these Rules we may take any of the following actions:

• Suspend or close your account.
• Withhold or confiscate funds pending investigation.
• Void or cancel wagers and winnings associated with the breach.
• Initiate civil or criminal proceedings where warranted.

Final Notes and Contact

We aim to be clear and fair in applying these Rules. If you need clarification, or if something in this document appears to contradict the specific terms of a promotion, the promotion's terms and conditions will also be considered. For any operational questions, verification submissions or to raise a complaint, contact our customer service team through the platform's provided channels.

These Rules are written to protect both you and The Pokies 114. We encourage responsible play and open communication. Our tests and internal audits confirm the platform is designed to process transactions, bonuses and verifications consistently with the terms stated here. If you follow the guidance above you will experience a secure and fair gaming environment.

Acknowledgement

By creating and using an account on The Pokies 114 you confirm that you have read, understood and agreed to these Rules and any other applicable documents published on the platform. Please retain a copy of these Rules for your records.